Terms & Conditions

Terms and Conditions

Use of our website and purchase of goods from the website are governed by our terms and conditions as set out below. "We" or "Our" means Everest Holdings Limited and/or of it’s member sites or affilliates. "You" or "your" means the person accessing, using or ordering from our website over the Internet.

The legal trading name of our company is Everest Holdings Ltd


1 Prices, description, availability of goods and installations.

All goods are sold subject to availability. Where goods are temporarily out of stock we will contact you and advise you of this and the expected timing for delivery, or offer you a similar product. Whilst we take our utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

Installations include wiring the product and mounting, however modifications to the appliance or cabnitry, or additional modifications may incur an additional charge. Further more power/gas must be already run to the point at which the appliance is to be installed with quality piping and wiring. For rangehood installations, ducting must be present.


2 Payment methods

We accept Visa and MasterCard payments through our Paystation payment gateway and direct bank deposits/internet banking. All orders will be dispatched upon clearance of funds. Please contact us if you would like to pay cash.

Please note: The name that will appear on your statement is "Everest Holdings Ltd".


3. GST

All goods sold in NZ include Goods & Services Tax (GST).


4. Delivery

All purchases made through Everest Holdings Limited attract free delivery within mainland New Zealand. Additional fees will be charged for deliveries outside this area, eg, Stewart Island, Waiheke Island, Great Barrier Island, etc or international.

Please see our “Delivery Information" for further details regarding deliveries.


5. International Orders

If you are based outside of New Zealand and are looking to buy an appliance please contact us by telephone or email. In this case we will require extra information to process any order and we do not guarantee we will be able to supply you in every situation.


6. Warranty

Purchasing your new appliance from our website gives you the same warranty protection as buying direct from any retailer and your rights under the Consumer Guarantees Act 1993 still protect you. The Consumer Guarantees Act 1993 does not cover any purchases of goods made for business purposes, however they may be covered by a manufacturer's warranty.


7. Returns and Refunds

If you wish to return the product you purchased or cancel your order we will only agree to do this after consultation with you and provided we feel there is a valid reason for processing a refund, or exchange. Simply changing your mind is not a valid reason. In this situation we may still consider refunding your purchase, however there will be a charge for doing so to cover our costs. We always send out goods in brand new condition and so we have to have all returned goods reboxed and checked by a service technician – this costs us 15% of the total sale price, plus a $25 admin fee if the purchase price is less than $300. We wish this was avoidable, but unfortunately we must always send out new products to our customers. Freight from your address back to us will be at your cost and responsibility.

Any return will only be accepted based on the above and if the product is still in its original unopened packaging, is undamaged and in the same condition as it was shipped to you.

To discuss any of the above with us please contact us.


8. General Terms

By continuing to browse and use any of Everest Holdings Limited websites you are agreeing to comply with and be bound by all terms and conditions of use, which together with our Privacy Policy and delivery information govern our relationship with you in relation to this website.The use of this website is subject to the following terms of use:


  • The content of any Everest Holdings Limited websites is for our customer use only, and cannot be copied by any third party and is subject to change without notice.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • All trademarks reproduced in this website, which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of New Zealand.


9. Privacy Policy

Your privacy is important to us. Please read our Privacy Policy for more detailed information. of the personal Information we collect from you.


10. Cookies

Cookies allow our website to remember you. If we didn't use cookies you would have to enter your details each time you visited. If you really prefer not to use cookies you can set your browser preferences to not accept cookies. Most websites however, including Everest Holdings Limited require cookies to process your order.


11. Trends, Tracking & Sharing Information

Everest Holdings Limited uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.